Equipped with the most advanced technologies on a powerful infrastructure, the solution can serve thousands of customers simultaneously, enhancing customer satisfaction and reducing operating costs.
By the application of AI chatbot (AIVolveX Chat) and voice bot (AIVolveX Engage) in customer service, businesses can automate a significant portion of repetitive tasks, reduce operational costs, and provide omnichannel, 24/7 support to customers.
The AI virtual assistant operates 24/7, automatically respond to frequently asked questions anytime, anywhere
- Product information
- Operating hours, branch locations
- Contact information (hotline, email, social media)
- Other FAQs
The AI virtual assistant can consult and deliver the most detailed, up-to-date information to customers
- Product and service portfolio
- Pricing
- Order placement, return, and cancellation policies
- Payment method
A convenient portal that allows customers to proactively navigate and complete without contacting customer service agents:
- Check order status, appointment
- Return or cancel orders
- Request invoice
- Register for product or service usage
The live support system helps to consolidate customer service channels into a single administration platform:
- Automatically route messages between bots and agents
- Ticket management, including checking ticket logs, closing completed tickets, and tracking tickets
- Manage omni-channel integration on Facebook Messenger, Instagram, WhatsApp, and website
The auto-claim solution enables customers to submit complaints or claim requests automatically without involving customer service agents
- Create a case
- Receive claim information
- Receive relevant documents, papers, and images related to the case
- Track case status
Smart IVR automatically routes calls based on customer intent, using voice recognition rather than traditional keypad:
- Offer convenient customer experience with hand-free calls
- Recognize human voice with high accuracy