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1CloudHub Pte Ltd.
138 Market Street, Level 24 Servcorp, Singapore 048946
MAIL US :
info@aivolvex.com
CALL US 24/7:
+ 1800 - 123 456 78
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Harness The Power Of Data To Drive Customer Experience

Exhaustive analytics to understand agent performance, understand customers, and elevate engagement

Discover

Comprehensive AI-Powered Call Center Quality Assurance

Assess the quality of inbound and outbound calls via call center
  • Automatic speech recognition (ASR) to transcribe all calls into text
  • Call uploads in batches
  • Audit campaign management
  • Easy access control
Assess agent performance through customer sentiment
  • Analyze customer emotions and satisfaction in every interaction
  • Alert abnormal calls
  • Analyze purchase intentions
The platform & scoring criteria are tailored to each business function
  • Customize scoring criteria for conversations to actual needs
  • Easily update and modify criteria
A report studio that is tailored to business objectives
Encompass even historical data to enhance conversational analytics

Analyze and Manage Customer Experience

Adopt the most advanced AI technologies, including natural language processing (NLP), automatic speech recognition (ASR), and dialog management.
CONTACT CENTER INTELLIGENCE

Revolutionize Call Center Operations with AIVolveX

The AI-powered solution automates quality management in the call center, utilizing the
full value of data to ensure compliance and augment customer experience.

Automatically transcribe conversations from audio to text with an accuracy of 90%

Save 70% of time for manual
quality assessment

Decrease compliance issues
by 60%