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AIVolveX

Contact Center Intelligence

Highlight Features

Live Emotion Tracking
Real-time display of customer emotions during live calls through the transcription dashboard.
Opportunity Identification
Instant recognition of sales and service opportunities.
Live Agent Assist
Provides immediate answers to customer queries using a large language model
(LLM), eliminating the need for agents
to place callers on hold.
Instant Ticketing
Agents can raise tickets and capture key information instantly when negative sentiment or complaints are detected.
Post-Call Sentiment Analysis
Complete record of customer sentiment changes throughout the call.
Efficient Query Mechanism
Allows querying the transcript for valuable insights on call details.
Customizable QA Dashboard
Evaluates agent performance on various call features, such as query resolution and empathy display.

What it Solves

Contact Center Insights addresses the challenges of traditional call center operations by providing real-time support and insights. It eliminates the inefficiencies of keeping customers on hold and the limitations of agents’ knowledge. The solution ensures that customer interactions are handled more effectively and that valuable opportunities are not missed.

Benefits

Enhanced Customer Experience

Provides real-time emotional insights and instant support, leading to higher customer satisfaction.

Increased Efficiency

Reduces hold times and equips agents with immediate answers, improving call handling efficiency.

Actionable Insights

Delivers valuable post-call analysis and
insights for continuous improvement.

Improved Decision Making

Offers a customizable QA dashboard for better evaluation of agent performance & identification of training needs.

Operational Efficiency

Streamlines ticketing and complaint management, reducing response times and improving overall service quality.

Ready to transform your business with
Generative AI?