Utilizing the most advance Artificial Intelligence technologies, including Natural Language Processing (NLP), Automatic Speech Recognition (ASR), and Dialog Management.
In-depth analysis of customer interactions via multiple channels
- Call center
- Website, Mobile App
- Email, Social Media
Customizable reporting & dashboard system that can be tailored to fit with business process
- Sentiment (positive, neutral, negative)
- Purchase intention
- Early prevention of media crises
Cross-checking with the agent’s call history to enhance the quality of conversation analysis
- Evaluate the quality of customer service and consultation
- Monitor Call Center Operations
Unleash the power of artificial intelligence and data analytics to generate actionable customer
insights in every conversation and deliver exceptional digital experience.
insights in every conversation and deliver exceptional digital experience.